Privacy Policy

1. Information We Collect

Information You Provide

Depending on the service and functionality you request, we may collect:

• First and last name
• Email address and telephone number
• Requested service type
• Preferred appointment date and time
• Appointment or service address for mobile services
• Number of signers or applicants, when relevant
• Information necessary to determine the correct service
• Appointment notes or special instructions you voluntarily provide
• Communications sent to ACME
• Authentication and connection information needed to use connected services
• Payment status, transaction reference, or confirmation information provided by a payment processor

Please provide only information reasonably necessary to identify and schedule the requested service.

ChatGPT and MCP Integration Data

ACME provides appointment-related functionality through ChatGPT and other clients compatible with the Model Context Protocol ("MCP"). When you use the ACMENOTARY integration, ChatGPT may transmit information to ACME that is necessary to perform your requested action. Depending on the tool and request, this may include:

• The ACME service you want to book
• Your preferred appointment date, time, and time zone
• Your name, email address, and telephone number
• A service address for a mobile appointment
• The number of signers or applicants
• Limited appointment notes or service instructions
• Your authorization to create an appointment
• Authentication information establishing that you are authorized to use the integration

ACME does not request or intentionally collect complete ChatGPT conversation histories. ACME receives only the information transmitted to its tools for the requested operation.

Information Returned to ChatGPT

Depending on your request, ACME may return the following information to ChatGPT or another MCP-compatible client:

• Available ACME services, service descriptions, prices, fees, or deposit requirements
• Booking requirements, available appointment dates and times, and service-area limitations
• Appointment status and booking confirmation information
• Information about an unpaid or incomplete reservation
• Secure links for payment or appointment management
• Error, clarification, or availability messages needed to complete the request

A tool response may contain personal information you previously supplied when that information is necessary to confirm or manage your appointment.

Information That Should Not Be Submitted Through the Integration

Do not submit the following information through the ACMENOTARY integration:

• Credit or debit card numbers or bank account information
• Social Security numbers
• Driver's license, passport, or other government identification numbers
• Copies or images of identification documents
• Fingerprint images, fingerprint templates, or biometric identifiers
• Medical or protected health information
• Passwords, API keys, authentication codes, or multifactor authentication codes
• Other highly sensitive information not specifically required by the booking tool

The integration does not need this information to identify services, check availability, or create an appointment.

ACME may be required to inspect identification or collect service-specific information separately when providing an in-person notarial, fingerprinting, or other regulated service. Such information should be provided only through the appropriate service-specific process and not through ChatGPT or the MCP integration.

Usage and Technical Information

When you access the Service, we may automatically collect limited technical information, including IP address, browser and device type, pages or features used, dates and times of access, authentication events, error and diagnostic information, security information, and server or application logs.

We use this information to operate, secure, troubleshoot, and improve the Service. We do not use MCP request logs to create behavioral profiles or for unrelated surveillance.

Cookies and Similar Technologies

We may use session, preference, security, and analytics technologies to operate and protect the Service and remember user choices. You can control cookies through your browser settings. Disabling necessary cookies may prevent authentication, appointment booking, or other Service functionality from working properly.

2. How We Use Information

We may use collected information to:

• Identify the requested ACME service and display its description, price, requirements, and availability
• Create, confirm, modify, cancel, and manage appointment reservations
• Prevent duplicate or unintended appointments and manage unpaid or incomplete reservations
• Provide secure payment instructions when a deposit is required
• Send confirmations, reminders, payment instructions, changes, and status updates
• Respond to questions and provide customer support
• Authenticate users and maintain secure connections
• Detect and prevent fraudulent, unauthorized, abusive, or disruptive activity
• Diagnose technical problems and monitor system performance
• Maintain business, transaction, and accounting records
• Comply with legal obligations, enforce agreements, and establish or defend legal claims
• Send marketing communications where permitted by law and subject to applicable consent and opt-out requirements

We use information received through the ACMENOTARY integration only for the requested booking, availability, customer-service, security, and related business purposes described in this policy.

3. Appointment Reservations and Payments

Certain services require a deposit or other payment. The ACMENOTARY integration does not request, receive, store, or process payment-card numbers through ChatGPT. When payment is required, ACME may provide a secure link directing you to a payment page operated by ACME or a payment service provider.

The payment provider may return limited information to ACME, including payment status, transaction reference, amount paid, payment date, and information needed to associate the payment with an appointment.

A payment-required appointment may initially be created with a status such as "New" or "Unpaid." Unless otherwise stated during booking, an unpaid reservation may be canceled and its appointment time released after approximately 30 minutes.

4. SMS, Email, and Other Communications

If you provide a telephone number or email address, ACME may use it to send appointment confirmations, reminders, payment instructions, schedule changes, cancellation notices, service-related questions, status updates, and customer-support responses. Message and data rates may apply to SMS messages.

Transactional communications necessary to manage an appointment are different from marketing communications. Opting out of marketing does not prevent ACME from sending nonmarketing messages needed to administer an existing appointment or respond to a request.

5. How We Disclose Information

ACME may disclose information to the following categories of recipients when reasonably necessary to operate the Service or fulfill your request:

ChatGPT and MCP-Compatible Clients

Information returned by an ACME tool is transmitted to the ChatGPT or MCP-compatible client through which you made the request. OpenAI operates ChatGPT independently, and OpenAI's collection and use of information are governed by its own terms and privacy policies.

Service Providers

• Authentication providers, including Auth0, for login, token validation, and connection security
• Scheduling and CRM providers, including HighLevel, for customer records, availability, appointments, communications, and booking history
• Hosting, database, monitoring, analytics, security, and technical providers needed to operate and protect the Service
• Email, SMS, telephone, and messaging providers needed to deliver requested or transactional communications
• Payment providers needed to process deposits or other payments

Legal, Safety, and Professional Disclosures

ACME may disclose information to attorneys, accountants, insurers, government authorities, courts, regulators, or law-enforcement agencies where reasonably necessary to comply with law or legal process; protect rights, property, safety, or security; investigate fraud, abuse, or security incidents; or establish, exercise, or defend legal claims.

Business Transfers

If ACME is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

No Sale of Personal Information

ACME does not sell personal information for monetary consideration. ACME does not share personal information for cross-context behavioral advertising and does not use information received through the ACMENOTARY integration to build advertising profiles.

6. Data Retention

ACME applies the following retention periods unless a longer period is required by law, reasonably necessary for an active dispute or investigation, or requested by the user:

When a retention period expires, ACME deletes, anonymizes, or securely disposes of the information, subject to technical limitations and legal retention requirements. Information stored by an independent service provider may also be subject to that provider's deletion cycle and legal obligations.

7. Your Privacy Choices and Controls

Depending on where you live and subject to applicable law, you may:

• Request access to, correction of, deletion of, or a copy of eligible personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing email or SMS communications
• Correct, reschedule, or cancel an appointment
• Disconnect the ACMENOTARY integration and revoke its authorization
• Submit a complaint or question about ACME's privacy practices

Disconnecting the ACMENOTARY Integration

You can disconnect or remove the ACMENOTARY integration through the ChatGPT or MCP-compatible platform where you connected it. Disconnecting prevents future authenticated access through that connection. It does not automatically delete appointment, transaction, security, or legal records already maintained by ACME.

Appointment and Marketing Choices

Contact ACME to correct appointment information, reschedule, or request cancellation. You may opt out of marketing emails using the unsubscribe mechanism in the message and opt out of marketing text messages by following the instructions in the message. Opting out of marketing does not prevent necessary transactional or service-related communications.

Submitting a Privacy Request

Email jeff@acmenotary.com or call 925-237-1475. Please describe your request and provide enough information for ACME to locate the relevant records. ACME may need to verify your identity.

ACME may retain information required for legal, accounting, fraud-prevention, security, dispute-resolution, or contractual purposes and will explain any applicable limitation when responding to a verified request.

8. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights to request access, correction, or deletion of certain personal information and to receive information about ACME's collection, use, and disclosure practices.

ACME does not knowingly sell personal information for monetary consideration or share personal information for cross-context behavioral advertising. ACME will not discriminate against a user for exercising an applicable privacy right. Submit requests using the contact information in Section 14.

9. Data Security

ACME uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures may include encrypted connections, access controls, authentication, logging, system monitoring, and limiting access according to business need. No method of Internet transmission or electronic storage is completely secure, and ACME cannot guarantee absolute security.

10. International Data Transfers

ACME is based in the United States. If you access the Service from outside the United States, your information may be processed in the United States or other jurisdictions where ACME's service providers operate. Data-protection laws in those locations may differ from the laws in your jurisdiction.

11. Third-Party Services and Links

The Service may link to or interact with independently operated services, including ChatGPT and OpenAI, authentication providers, scheduling and CRM providers, hosting and security providers, communications providers, payment providers, and other websites or applications. Their collection and handling of information are governed by their own terms and privacy policies.

12. Children's Privacy

The Service is not directed to children under 13, and ACME does not knowingly collect personal information directly from children under 13 through the website or ACMENOTARY integration. Some services may be arranged for a minor by a parent, legal guardian, employer, agency, or other authorized person. The responsible adult or organization should provide only the information necessary to arrange the service.

13. Changes to This Privacy Policy

ACME may update this Privacy Policy to reflect changes in its services, providers, legal obligations, or data practices. ACME will post the updated policy on this page and revise the effective date. Material changes may also be communicated through other reasonable means when required by law.

14. Contact Us

When contacting ACME about a privacy request, include enough information to identify the relevant account, appointment, or communication without sending passwords, payment-card information, government identification numbers, authentication codes, fingerprint information, or other unnecessary sensitive information.